Refund policy

Return & Refund Policy

We want you to feel confident shopping with HomeStylesPlus. If something isn't right with your order, please contact us and we'll be happy to help.

14-Day Return Policy

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unused and unwashed

  • In the same condition in which it was received

  • With original tags, if applicable

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

For hygiene reasons, bedding or textile products that have been used, washed, damaged, stained, or altered cannot be returned.

How to Start a Return

To request a return, please contact us at info@homestylesplus.com within 14 days of receiving your order.

If your return is approved, we will provide return instructions and information regarding return shipping.

Items sent back without first requesting a return will not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by HomeStylesPlus.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at info@homestylesplus.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Once the issue is confirmed, we will work with you to provide an appropriate replacement or refund.

Made-to-Order & Personalized Products

Products that are made specifically for your order, customized, or personalized are generally not eligible for return or exchange for change of mind.

If a made-to-order or personalized product arrives damaged, defective, or incorrect, please contact us and we will make it right.

Sale & Final Sale Items

Items clearly marked Final Sale cannot be returned or exchanged.

Please contact us if you have questions about the eligibility of a sale item before purchasing.

Gift cards are non-returnable.

Exchanges

The fastest way to receive a different size, color, or product is to return your eligible original item and place a new order after your return has been approved.

Made-to-order or personalized products cannot normally be exchanged unless they arrive damaged, defective, or incorrect.

European Union 14-Day Cooling-Off Period

If your order is covered by European Union consumer protection laws, you may have the right to cancel or return an eligible online purchase within 14 days of receiving the goods, without providing a reason.

Certain products may be exempt from this right, including some goods that are made to order or clearly personalized.

Your statutory consumer rights are not affected by this policy.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@homestylesplus.com.

Questions?

If you're unsure about sizing, color, materials, or whether an item is eligible for return, please contact us before ordering.

Email: info@homestylesplus.com